Babynetic FAQs
Your Questions, Answered.
The Magnetic Silicone Bib
Where Should I Store my Magnetic Silicone Bib?
Say goodbye to cluttered counters and endless drawer searches! With Babynetic’s magnetic bibs, you can store your bib right on the fridge or dishwasher door—keeping it easily accessible and ready when you need it most!
How Do I Clean my Magnetic Silicone Bib?
Our bibs are dishwasher safe! We recommend the top rack. Alternatively, you can hand wash with soap & water.
What Silicone Do You Use for the Magnetic Bib?
Our Magnetic Bib is crafted from 100% platinum-cured silicone—the safest, highest quality material for your family. Unlike other food-grade silicones that use peroxide curing, our platinum-cured silicone ensures no toxins are absorbed into your child’s food. This means Babynetic bibs are entirely free from BPA, BPS, phthalates, and PVC, offering you complete peace of mind at mealtime.
What is the Difference between Food-Grade Silicone and Platinum Silicone?
Platinum silicone stands apart from standard food-grade silicone in important ways. Unlike food-grade silicone, which is cured with peroxide, platinum silicone is cured with platinum, making it a much safer option for your family. This unique curing process eliminates an extra toxin, resulting in a cleaner, purer product that gives you one less thing to worry about. While platinum silicone is more costly to produce, the result is a superior, toxin-free material that offers the highest level of safety and quality for your children.
Are Babynetic's Products Safety Tested?
Yes, our premium products undergo a rigorous safety testing process to ensure they meet the highest standards of quality and safety. Each item is independently tested by a reputable consumer product safety bureau, which evaluates the product’s compliance with all relevant safety regulations for children’s items, including magnetic strength, durability, and non-toxicity. We prioritize safety at every step, from material selection to final product testing, ensuring our clothing and magnets meet or exceed the strict guidelines set for children’s products. Parents can trust that our products are crafted with utmost care, keeping both functionality and child safety in mind.
Does Exposure to Magnets or Magnetic fields cause Harm?
Based on research conducted by the World Health Organization, there is no evidence to suggest that exposure to static magnetic fields poses a health risk to people. Studies have shown that typical exposure levels from static magnets are well within safe ranges, with no demonstrated adverse effects on human health.
Safety is Our Number One Priority
At Babynetic, safety is our top priority. As parents ourselves, we understand the importance of creating products we’d feel confident using with our own children. Every decision we make—from the materials we choose to the products we invent—keeps safety at the forefront, ensuring your family receives only the very best.
Shipping & Handling
Do you offer Gift Wrap?
Absolutely! When you add a Babynetic product to your cart, simply select 'Gift' and include a personal message. Our team will take care of the rest, wrapping your gift in our signature tissue paper and sticker, complete with a handwritten note. Babynetic products make the perfect baby shower gift—you’ll be the talk of the party!
How Do I Start a Return?
We're sorry to hear that it didn't work out! We except returns within 30 days of purchase. To start a return, please visit our returns portal.
How Do I Get Free Shipping?
We offer free standard shipping on orders within the contiguous U.S. (excluding Hawaii, Alaska, Virgin Islands, and Puerto Rico). To qualify, your order total must be over $75 after any discount codes are applied.
When will my order ship?
All orders containing in-stock items typically ship from our warehouse in 1-3 business days.
How Do You Ship My Order?
Our orders ship via standard ground shipping unless one of our expedited shipping methods is chosen at checkout! Babynetic partners with USPS, FedEx and UPS
Can I Update My Shipping Address, Cancel, or Edit my Order After it's Placed?
Our team moves quickly to get your order shipped out ASAP and unfortunately, we cannot guarantee changes or cancellations after an order has been placed. Please reach out to our team at hello@babynetic.com as quickly as possible and we will help out as best we can!
Do You Offer International Shipping?
We don't ship internationally just yet, but we hope to do so in the future. Stay tuned!
What is Carbon Offset + Shipping Protection?
It’s an optional shipping protection that we highly recommend adding to your order.
By adding Carbon Offset + Shipping Protection to your order, your package is protected against loss, damage or theft. It will also offset any carbon emitted during shipping!
If you choose to opt out of this shipping protection, Babynetic is not liable for a lost, damaged or stolen package.
If you experience any issues with your shipping or delivery, you can initiate a claim directly with the carrier.
What Happens if My Shipment was Marked as Delivered, But I Have Not Received it?
If your package is marked delivered, but you haven’t received it yet, we recommend waiting at least one additional business day for your package to arrive. Sometimes shipping carriers prematurely mark shipments as delivered before they make it to their final destination. We also recommend checking in with neighbors or around your home just in case!
If the order still has not arrived or cannot be located - no worries, we’re here to help!
If your order is insured with Carbon Offset + Shipping Protection, we can file a claim.
If your order is not insured with Carbon Offset + Shipping Protection, please feel free to reach out to our team at hello@babynetic.com and our team will assist as best as they can, however please note that Babynetic is not responsible for items that have shipped out on our end but have not been received by the customer.
What if My Product Arrived Damaged?
First off, we’re sorry to hear that! That’s definitely not how you should receive your Babynetic products!
If your order is insured with Carbon Offset + Shipping Protection, you can file a claim.
If your order is not insured with Carbon Offset + Shipping Protection, please feel free to reach out to our team at hello@babynetic.com and our team will assist as best as they can.
What if My Product Gets Lost?
We have been there, and it is the worst. That is why we highly recommend adding Carbon Offset + Shipping Protection to your order to allow you to file a claim in the unfortunate event that your package is damaged, lost, or stolen while in transit.
If an order is not insured with Carbon Offset + Shipping Protection, Babynetic is not responsible for items that have shipped out on our end but have not been received by the customer.
Other Questions, etc.
Do You Offer Gift Cards?
Yes! You can find our gift cards here.
I Have a General Questions/Inquiry, Who Do I Email?
Our Customer Experience team can be reached at hello@babynetic.com. They are available Monday - Friday from 9am-5pm CST.
Please allow at least 1 business day to receive a response form our team!
I Did Not Find the Answer to My Question
If your question is not addressed or you’d like further information, please contact our customer experience team at hello@babynetic.com. We would be more than happy to assist you!