Babynetic FAQs
Your Questions, Answered.
The Magnetic Silicone Bibs
Where Should I Store my Magnetic Silicone Bib?
Babynetic's Bibs are magnetic, so you can easily store your bib on the refrigerator or dishwasher door. Whichever makes your life easier!
How Do I Clean my Magnetic Silicone Bib?
Our bibs are dishwasher safe! We recommend the top rack. Alternatively, you can hand wash with soap & water.
What Materials Do You Use for the Magnetic Bib?
Our Magnetic Bib is made with 100% Platinum Silicone - which is the absolute best material for your family.
Platinum grade silicone is the only grade that ensures absolutely no toxins are being absorbed into your child's food. This means our products are 100% free of BPA, BPS, Phthalate and PVC.
What is the Difference between Food-Grade Silicone and Platinum Silicone?
Platinum silicone is different from food-grade silicone in many ways. First off, Platinum Silicone is not cured with peroxide, which is what standard and food-grade silicones are cured with. Platinum silicone is cured with platinum, making it much safer than food-grade silicone. This ensures just one less toxin to worry about, and the purest product possible for your children. While using platinum silicone is a more expensive way to make silicone-based products, the end result ensures a cleaner product—and your family can rest assured that you’re using the absolute best possible materials.
Are Babynetic's Products Safety Tested?
Yes. Our premium products go through a very thorough testing process, are independently safety tested by a consumer products safety testing bureau, and comply with all applicable children's product safety rules.
Does Exposure to Magnets or Magnetic fields cause Harm?
No, according to the World Health Organization, exposure to static magnets has not been proven to have harmful effects on people.
Safety is Our Number One Priority
As parents ourselves, safety is our number one priority. Our patented magnetic closure ensures the magnet is completely enclosed in platinum grade silicone so that there is zero exposure to the magnet itself.
Shipping & Handling
How Do I Start a Return?
We're sorry to hear that it didn't work out! We except returns within 30 days of purchase. To start a return, please visit our returns portal.
How Do I Get Free Shipping?
We offer free standard shipping for orders within the contiguous U.S (not including Hawaii, Alaska, Virgin Islands, and Puerto Rico). Please note that the total cost of your order must be over $75 after any discount codes are applied.
When will my order ship?
All orders containing in-stock items typically ship from our warehouse in 1-3 business days.
How Do You Ship My Order?
Our orders ship via standard ground shipping unless one of our expedited shipping methods is chosen at checkout! Babynetic partners with USPS, FedEx and UPS
Can I Update My Shipping Address, Cancel, or Edit my Order After it's Placed?
Our team moves quickly to get your order shipped out ASAP and unfortunately, we cannot guarantee changes or cancellations after an order has been placed. Please reach out to our team at hello@babynetic.com as quickly as possible and we will help out as best we can!
Do You Offer International Shipping?
We don't ship internationally just yet, but we hope to do so in the future. Stay tuned!
What is Carbon Offset + Shipping Protection?
It’s an optional shipping protection that we highly recommend adding to your order.
By adding Carbon Offset + Shipping Protection to your order, your package is protected against loss, damage or theft. It will also offset any carbon emitted during shipping!
If you choose to opt out of this shipping protection, Babynetic is not liable for a lost, damaged or stolen package.
If you experience any issues with your shipping or delivery, you can initiate a claim directly with the carrier.
What Happens if My Shipment was Marked as Delivered, But I Have Not Received it?
If your package is marked delivered, but you haven’t received it yet, we recommend waiting at least one additional business day for your package to arrive. Sometimes shipping carriers prematurely mark shipments as delivered before they make it to their final destination. We also recommend checking in with neighbors or around your home just in case!
If the order still has not arrived or cannot be located - no worries, we’re here to help!
If your order is insured with Carbon Offset + Shipping Protection, we can file a claim.
If your order is not insured with Carbon Offset + Shipping Protection, please feel free to reach out to our team at hello@babynetic.com and our team will assist as best as they can, however please note that Babynetic is not responsible for items that have shipped out on our end but have not been received by the customer.
What if My Product Arrived Damaged?
First off, we’re sorry to hear that! That’s definitely not how you should receive your Babynetic products!
If your order is insured with Carbon Offset + Shipping Protection, you can file a claim.
If your order is not insured with Carbon Offset + Shipping Protection, please feel free to reach out to our team at hello@babynetic.com and our team will assist as best as they can.
What if My Product Gets Lost?
We have been there, and it is the worst. That is why we highly recommend adding Carbon Offset + Shipping Protection to your order to allow you to file a claim in the unfortunate event that your package is damaged, lost, or stolen while in transit.
If an order is not insured with Carbon Offset + Shipping Protection, Babynetic is not responsible for items that have shipped out on our end but have not been received by the customer.
Other Questions, etc.
Do You Offer Gift Cards?
Yes! You can find our gift cards here.
I Have a General Questions/Inquiry, Who Do I Email?
Our Customer Experience team can be reached at hello@babynetic.com. They are available Monday - Friday from 9am-5pm CST.
Please allow at least 1 business day to receive a response form our team!
I Did Not Find the Answer to My Question
If your question is not addressed or you’d like further information, please contact our customer experience team at hello@babynetic.com. We would be more than happy to assist you!
